Refund Policy

1. Introduction

At Little Pepe Shop, we take pride in providing high-quality Pepe collectibles and merchandise. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

By making a purchase from our website, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 Standard Products

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened and used products within 14 days of delivery if the item is defective, damaged, or significantly different from what was described on our website.

2.2 Limited Edition and Collectible Items

Due to the limited nature of our collectible items, special conditions apply:

• Limited edition items may only be returned if they are in their original, unopened condition with all seals, packaging, and certificates of authenticity intact.
• Returns for collectible items must be initiated within 7 days of delivery.
• We reserve the right to refuse returns of limited edition items if they have been opened, unless the item is defective.

2.3 Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Digital products and downloadable items
• Gift cards
• Sale items marked as "Final Sale"
• Items that have been damaged after delivery due to improper handling

3. Return Process

3.1 Initiating a Return

To start the return process, please follow these steps:

1. Contact our customer service team at [email protected] or call +1 (551) 381-7175.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Returns without a valid RMA number may be refused.

3.2 Packaging Your Return

Please follow these guidelines when packaging your return:

• Use the original packaging if possible
• Include all original items, accessories, documentation, and certificates of authenticity
• Clearly mark your RMA number on the outside of the package
• Use a shipping method that provides tracking information

3.3 Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item received was defective, damaged, or significantly different from what was described on our website. In these cases, we will provide a prepaid return shipping label.

For international returns, you are responsible for any customs duties, taxes, or other fees associated with the return shipment.

3.4 Return Address

All returns should be shipped to:

Little Pepe Shop Returns Department
621 Krajcik Drive Apt. 894
Coraliechester, NH 78645
United States

4. Refund Process

4.1 Refund Timeline

Once we receive your return, our team will inspect the item(s) to verify their condition. The inspection process typically takes 2-3 business days.

• If your return is approved: We will issue a refund to your original payment method within 5-7 business days after inspection.
• If your return is denied: We will contact you explaining the reason and will arrange to ship the item(s) back to you at your expense.

4.2 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: 5-7 business days for the refund to appear on your statement
• PayPal: 3-5 business days
• Store Credit: Immediately available for use

4.3 Partial Refunds

We may issue partial refunds in the following situations:

• Items returned with signs of use or wear beyond simple inspection
• Items returned with missing components, accessories, or documentation
• Limited edition items with damaged packaging

4.4 Shipping Costs

Original shipping costs are non-refundable, except in cases where the item received was defective, damaged, or significantly different from what was described. Return shipping costs are refunded only if the return is due to our error.

4.5 Refund Amount

The refund amount will include the purchase price of the returned item(s) and any applicable taxes. If you used a discount or coupon code, the refund will reflect the discounted price paid.

5. Exchanges

5.1 Exchange Process

If you wish to exchange an item for a different size, color, or product, please follow these steps:

1. Contact our customer service team to initiate the exchange process
2. Return the original item following our return process
3. Once we receive and approve the return, we will process the exchange

5.2 Exchange Availability

Exchanges are subject to product availability. If the requested exchange item is unavailable, we will issue a refund for the original item.

5.3 Price Differences

If the exchange item costs more than the original item, you will be charged the difference. If the exchange item costs less, we will refund the difference to your original payment method.

6. Damaged or Defective Items

6.1 Reporting Damage or Defects

If you receive a damaged or defective item, please contact us within 48 hours of delivery with the following information:

• Your order number
• Description of the damage or defect
• Photos clearly showing the damage or defect

6.2 Resolution Options

For damaged or defective items, we offer the following options:

• Replacement of the same item (subject to availability)
• Exchange for a different item
• Full refund including original shipping costs

6.3 Shipping for Damaged or Defective Items

We will provide a prepaid return shipping label for damaged or defective items. We will also cover the shipping cost for sending a replacement item.

7. Late or Missing Refunds

If you haven't received your refund within the timeframes mentioned above:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted
3. Contact our customer service team at [email protected] if you've done the above and still haven't received your refund

8. Cancellations

8.1 Order Cancellation

You may cancel an order within 24 hours of placing it, provided the order has not yet been shipped. To cancel an order, please contact our customer service team immediately with your order number.

8.2 Cancellation Refunds

If your order is successfully canceled before shipping, we will issue a full refund to your original payment method, typically within 3-5 business days.

8.3 After Shipping

Once an order has been shipped, it cannot be canceled. In this case, you will need to follow our return process after receiving the item.

9. Gift Returns

If you received an item as a gift, the following conditions apply:

• Returns for gift items will be issued as store credit to the gift recipient
• We require proof of purchase, such as a gift receipt or order number
• The gift giver will not be notified of the return

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +1 (551) 381-7175
• By mail: 621 Krajcik Drive Apt. 894, Coraliechester, NH 78645